Who pays to return the order?Updated 10 months ago

If we make the mistake, we pay the return and we will refund the order 100% including the original shipping or replace the chain with the correct chain at our expense.

If the chain ordered matches both tire size and part in the industry standard fit carts, the correct chain was shipped.

The most common complaint that makes a customer feel they received the incorrect chain is that the chain needs adjusted. By adjusted we mean, shortening the overall length. The width is fine but the overall length needs shortened. Tire chain adjustment is normal and expected and in this case does not constitute a shipping error on our behalf. Tire chains are designed to fit a range of tire sizes and tread designs. The overall length of the chains may be longer than necessary. As long as the cross chain width is correct, the overall length can be shortened by removing 1 (or more) cross chains by prying the cross chain hook open and removing the entire cross chain. The hooks holding the cross chain to the side chain are not hardened and can be opened with a chisel or vise.